Consuella Askew served as Chief Librarian and Chair of the Library and Information Services Department at CUNY’s Medgar Evers College before joining the Graduate School of Journalism. Prior to that, she was the project specialist for the Association of Research Libraries’ LibQUAL+™ program. LibQUAL+™ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. Askew also served as project consultant to the Historically Black Colleges and Universities Library Alliance overseeing and conducting the activities of a grant awarded by the Andrew W. Mellon Foundation. She has a B.A. in English from Spelman College, an M.L.S. in Library and Information Studies from the University of North Carolina at Greensboro, and a doctorate in Higher Education Administration from Florida International University.