AV Support Assistant/ Media Services Technician, Level, 1 (Temporary to Permanent)

  • By Newmark J-School Staff


Media Services Technicians under supervision or direction, perform technical work of varying degrees of difficulty in the set-up, operation, training, troubleshooting, general maintenance and repair of digital/analog, audiovisual, video production, DVD, computer system, digital photography, presentation, recording, projection, duplication, and related broadcast production equipment in a classroom, shop, studio or in the field. Media Services Technicians must have a general knowledge of Windows and Apple based computers, along with pertinent software. They may transport equipment for on-site use or shop repair, as well as operate a motor vehicle for such purposes. All Media Services Technicians perform related work.

ASSIGNMENT LEVEL I- Under supervision, performs work of ordinary difficulty, as follows:

  • Sets up, operates, does routine preventive maintenance and makes minor repairs on all types of projection equipment, portable public address systems, audio digital recorders, radios, cameras and related equipment.
  • Operates and maintains video production equipment.
  • Operates video and audio duplication equipment.
  • Prepares equipment requisitions; maintains inventory and repair records.
  • Transports equipment for on-site use or shop repair.
  • Assists in the training of students and/or instructors in the operation and minor routine maintenance of audio-visual, video production and related electronic equipment.
  • Makes minor repairs to video recording equipment, video receiver/monitors and related television production components.
  • May supervise and/or train part-time or temporary employees.

Operates motor vehicle, as necessary.

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Media Services Technician




The Craig Newmark Graduate School of Journalism at CUNY, founded in 2006, has become nationally recognized for its innovative programs. The only public graduate journalism school in the northeastern U.S., it prepares students from diverse economic, racial, and cultural backgrounds to produce high-quality journalism.

As the profession continues to reinvent itself for the digital age, the Newmark J-School is at the forefront of equipping the next generation of journalists with the reporting, writing, interactive, technological, and entrepreneurial skills they need to find stories and tell them effectively. The school currently offers a Master of Arts in Journalism, a unique bilingual M.A. in Journalism for students fluent in English and Spanish, and the nation’s first M.A. in Engagement Journalism.

The Media Services technician will provide technical services including the set-up, operation, maintenance and repair of audiovisual, video and related multimedia components, including desktop and laptop computers, in the field, shop or studio. Primary responsibilities are for support of classroom and other academic program activities; on occasion, support for special events is required. The incumbent must deliver excellent customer service to end users, interact and communicate effectively with coworkers and remain current in the field. This position reports the College Laboratory Technician.

Duties include but are not limited to:

  • Sets up and operates all types of multimedia equipment, components and systems, including video

production and related equipment; sets up, operates and breaks down a range of multimedia

equipment, from basic to high-end audio, video, projection, videoconferencing, sound and equipment;

  • Daily inspection of classroom equipment; assists in coordinating equipment and system repair as required;
  • Responsible for delivery and pick up of all multimedia and computer equipment in a timely manner, making sure that all equipment is in working order when delivered;
  • Answers telephone calls or in-person requests for classroom Audio-Visual assistance;
  • Sets up, operates, does routine preventive maintenance and makes minor repairs on all types of projection equipment, portable public address systems, cameras and related audio equipment;
  • Assists in the training of students and/or instructors in the operation and minor routine maintenance of audio-visual and related electronic equipment;
  • Operates computers, computer software, and other electronic equipment in performing assigned tasks;
  • Assists with events and classroom equipment setups;
  • Maintains records and acts as messenger for more complex issues, relaying information and assisting with collecting and compiling data on service calls;
  • Assists in researching equipment and developing specifications;
  • Assists with entering and maintaining departmental records such as inventory records and schedules; accounts for all inventories before and after each event.
  • Performs other tasks as assigned by the CLT.

This position is 100% in person. The incumbent will be assigned to the evening shift (typically 1:00 pm -9:00 pm) and occasional Saturdays.

This is a temporary to permanent position. Applicants must have taken the Media Services Technician exam in March 2023 and be reachable on the list.


  1. High school graduation or its equivalent and three years of full-time experience acquired within the last ten years, in the repair, maintenance and routine operation of various audio and visual equipment, and other equivalent electronic equipment (including portable public address systems, digital recorders, digital cameras); or
  2. Graduation from a recognized vocational or technical high school for radio and television mechanics or related trades and two years of full-time experience, acquired within the last ten years, as described in “1” above.

NOTE: Two years verifiable experience as a member of a high school audio-visual squad, or one year work-study experience in an approved Board of Education or College program which includes work with audio-visual or related electronic equipment may be substituted for six months experience described in “1” or “2” above.


A preferred candidate should have:

  • 1 to 2 years of experience in A/V and desktop support.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Experience with video conferencing systems and streaming technology such as LiveStream.

Polycom, Zoom, Google Meet, MS Teams, etc.

  • Familiarity with smart classroom technology such as Extron.


New Hire $42,396/year

Incumbent: $47,906/year


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


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If you already have a user ID, please use your existing ID to apply. Please submit a resume and cover letter in PDF or Word format.


Open until filled with a review of resumes to begin August 7, 2023


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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