Technology Support FAQ

A first-stop resource for all your technology questions. The Help Desk at the Newmark J-School is committed to providing you with the best technology support possible, and we want you to feel supported every step of the way. Have a suggestion for how we can do better? We’d love to hear it at .

IT Service Desk

  • The IT Service Desk supports users in making the best use of the technology available to them for student productivity or business functions.
  • To report an issue or receive assistance, contact the IT Service Desk at help@journalism.cuny.edu. No appointment is necessary — simply email us for direct support.
  • Whether you need hands-on guidance or a one-on-one consultation, we’re here to help.

Hours of Operation

  • MON – THUR: 8:00 AM – 9:00 PM EST
  • FRI: 8:00 AM – 5:00 PM
  • SAT: 9:00 AM – 12:00 PM
  • SUN: Closed

If you need one-on-one help during office hours, make an appointment with one of our team members:

The Help Desk assists with issues regarding school software, resource access, and Brightspace.

Supporting Tools Provided by the School

Frequently Asked Questions

The Help Desk supports a wide range of technology needs, including CUNYFirst login and password resets, campus WiFi and email access, MFA setup, printing, computer lab and podium logins, and access to school-provided software like Adobe Creative Cloud, Office 365, and Zoom. If you’re not sure whether we can help with something, reach out anyway — email  and we’ll point you in the right direction.

We’re not able to physically repair personal devices or handle general device maintenance, such as virus/malware removal, hard drive clean-ups, or data backups. For these issues, we recommend reaching out to the device manufacturer or a professional repair service.